We are committed to respecting your privacy rights and recognise your need for appropriate protection and management of all the Personal Information you share with us. We strive to comply with all applicable laws around the world that are designed to protect your privacy. This policy provides the standard which IEC maintains with regard to privacy, even if we are working with legal persons and /or natural persons located outside of the UK, EU or the EEA, in countries which may not require such a high level of protection of Personal Information.
We collect and process Personal Information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 (UK GDPR). For the purposes of the UK GDPR, we are the data “Controller” of your Personal Information as it is IEC that determines how, when and by which means, a user’s information is processed. The data “Processor” is Wix.com as it processes Personal Information on behalf of the data controller.
“Personal Information” is any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natural person can be identified directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Our “Services” relate to the provision of Energy and Sustainability Consulting and/or Growth Consulting by IEC.
3. The Personal Information We Collect:
To provide you with our Services, we must collect certain Personal Information relating to an identified or identifiable natural person. We collect the Personal Information you provided us with, from your use of our Services, and from other sources, such as partner or client companies we work with.
The Personal Information we collect about you includes but it is not limited to:
Your email address;
Your phone number;
Any comments/feedback/reviews/recommendations you leave us;
Any information you include in communications with us.
4. How We Collect Your Personal Information:
5. Why We Collect Such Personal Information:
We use your Personal Information for the following purposes:
To provide and operate our Services including providing you with consulting services at your request;
To further develop, customise, expand or improve our Services, based on Users’ common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer assistance and support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To help us update, expand and analyse our records to identify new customers;
To analyse our performance and marketing activities;
To create aggregated statistical data and other aggregated and/or inferred non-Personal Information which we may use to provide and improve our services;
To maintain our website. A third party – Wix.com – provides and maintains our website and we may provide them with Personal Information that has been collected on our website to help us deliver information, and services;
To provide third party suppliers with necessary information, including but not limited to, auditors and accountants. If your Personal Information is to be shared with any other third parties, we will ensure your Personal Information is protected;
To comply with any applicable laws and regulations.
IEC does NOT sell your Personal Information to third parties and IEC has not sold Personal Information in the twelve months prior to the effective date of this policy.
6. How We Store, Use, Share and Disclose Our Visitors Personal Information:
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to inform you about our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Personal Information derived from non-website generated business is stored on secure servers operated by IEC.
7. How We Communicate With Our Site Visitors:
8. The Basis on Which We Process Your Personal Information:
We rely on the following legal bases to process your Personal Information:
“Legitimate interest”. Under this legal basis we process your Personal Information if, for example, you have made an enquiry and we need to contact you to respond and resolve this query. Or, in terms of any information gathered via “cookies” to aid your use and navigation of our website (https://www.innovativeenergyconsultants.com). We may also have a legitimate interest to contact you about our Services that may be relevant and/or of interest to you as part of our marketing campaigns.
“Necessary for performing a contract”. Under this legal basis if we enter into a contract with you or are in the process of forming a contract with you and you request certain pre-contractual details, we may need to use your Personal Information to complete such contracts, for example we may need to email you certain documents or call you etc.
“Consent”. Under this legal basis we may set out specific circumstances where we want to process your Personal Information and request your explicit consent for this. Your explicit consent will usually be in the form of actively checking a tick box or something similar to confirm your consent. For example, unless we have a legitimate interest to contact you about our Services that we would like to market to you, then we would require your consent. Consent can be withdrawn at any point by contacting us at: firstname.lastname@example.org
“Compliance with a legal obligation”. Under this legal basis we may need to process your Personal Information to comply with a common law or statutory obligation, such as disclosures for compliance with HMRC and other such disclosures.
Marketing: the legal basis for marketing promotional materials to you is ‘Legitimate Interest’ if we have identified your organisation as an appropriate business to market to. However, all Data Subjects have the right to unsubscribe from such marketing communications. Where we do not have a legitimate interest in marketing to you, we shall seek your consent to do so, and this will form the legal basis for our marketing actions.
9. Your Rights as a Data Subject:
All Users have the following rights in relation to their Personal Information:
The right to be informed – you have the right to request information about what the purpose of our processing is and what Personal Information we are processing;
The right of access – you have the right to request and be provided with copies of the Personal Information we are processing as well as a confirmation of the processing we do. You can do this by emailing: email@example.com, with the subject “Personal Information access request”;
The right to rectification – if you think we have inaccurate or incomplete Personal Information about you then you may inform us, and we shall rectify it;
The right to erasure/the right to be forgotten – we will permanently delete all your Personal Information at your request;
The right to restrict processing – if you are unhappy with how we are using your Personal Information then you can inform us, and we shall cease processing it in that manner;
The right to data portability – if you want us to pass on your Personal Information to someone else then let us know. This transfer should not affect the integrity or otherwise damage your Personal Information;
The right to withdraw your consent – you can withdraw your consent for us to process your Personal Information, if consent is the legal basis for the processing of your Personal Information, at any time by contacting us at: firstname.lastname@example.org;
If you are unhappy with how we have used your Personal Information, you can register a complaint with the UK Information Commissioner’s Office. If you are based outside the UK, you may also have the right to complain to a privacy and data regulator in the country, state, or province where you are located.
You do not have to pay a fee to exercise any of the above rights, including requesting access to your Personal Information. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or we may refuse to comply with your request in these circumstances. We aim to respond to all legitimate access requests within one month. It may take us longer than one month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
We would like to place cookies on your computer to help us improve your experience using our website. Cookies are small text or data files that are placed on your computer by websites that you browse. They are commonly used to help make websites function, or function more effectively, as well as to provide information to the owners and operators of the site, in this case IEC and Wix.com.
Please see our Cookies Policy for further details about the cookies we use. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
11. Data Retention:
We will retain your information for as long as it is necessary to provide both our services to you and for our business development purposes.
12. Changes to This Policy:
Last update: 15/11/21